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Complaints

Mitchell Technical Institute recognizes that there may be conditions that are in need of improvement and that students and others should have some means by which their concerns may be effectively expressed, considered, and dealt with fairly.  Such means can do much to maintain harmonious relationships between the Institute and the students, employees, and community.
 
MTI desires that all types of complaints be handled informally at the level closest to the origin of the complaint, but that channels be provided for filing official complaints when resolution is not achieved.  MTI will follow approved policies and procedures for handling complaints.  (Students wishing to file an official complaint or appeal with the Institute should refer to Policy MTI 1045.  Students wishing to file a grievance alleging a violation of federal or state civil rights laws, rules, and regulations should refer to Policy MTI 1046.)

For all complaints, the first course of action must be to try to resolve the complaint directly with MTI through informal or formal processes. To formally file a complaint, please submit the Complaint Intake Form.

If the matter is not resolved through formal processes, individuals may choose to file a complaint at the state level.

  • Students who are South Dakota residents or who are attending courses on the MTI campus may file unresolved complaints with the South Dakota Board of Technical Education. The BOTE office will only handle those complaints that concern educational programs or practices of technical institutes and that have exhausted the individual institution’s formal process for complaints. The office does not handle anonymous complaints, nor does it intervene in matters concerning an individual’s grades or examination results, as these are the prerogative of the institute’s faculty.
  • Students who are not South Dakota residents who are taking exclusively online courses may file unresolved complaints with the South Dakota Board of Regents. The SDBOR will only address complaints after a student has exhausted his/her appeals at the institutional level. This process is for complaints that the institution has violated deceptive trade practices or consumer protections or that the institution does not meet standards established by the institution's accrediting agency or the State Authorization Reciprocity Agreement (SARA). Complaints involving student grades or student conduct violations are governed entirely by institutional policy.

MTI is accredited by The Higher Learning Commission. For complaints related to institutional practices that may not meet the Criteria for Accreditation established by The Higher Learning Commission, individuals should direct complaints to HLC.

Allegations about an individual MTI program’s failure to comply with program accreditation standards should be directed to the accrediting body in question.

A complaint of consumer fraud on the part of MTI should be directed to the South Dakota Attorney General’s office.

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