Students learn the functionality of hardware and software components as well as suggested best practices in maintenance and safety issues. Students learn to assemble and configure a computer, install operating systems and software and troubleshoot hardware and software problems. This course helps students prepare for the CompTIA A+ certification.

Direct Current (DC) theory and the fundamentals of series and parallel DC circuits. An introduction to the concept of electricity and its behavior with respect to conductors and resistance devices. The study of Alternating Current (AC) circuits begins with the generation of a sine wave and review of trigonometric functions and continues through resonance.

The basics of security are covered. The course introduces students to computer vulnerabilities and threats and steps that can be taken to safeguard computers and networks. This course will expose the student to security planning, security technology, security organization and the legal and ethical issues associated with computer and network security.

A course designed to increase awareness and appreciation for math in digital and electronic applications. Topics covered include: the metric system with applications in engineering notation, algebra to solve electrical formulas, trigonometry in AC circuit analysis, the use of logarithms with the application of intensity, logic, and an introduction to binary notation with number systems including octal and hexadecimal.

Provides a foundation for gaining the knowledge, skills and attitudes necessary for college success. Students will learn to make a successful transition to higher education by setting up a pattern of success that will last the rest of their lives. Students will define goals and develop thinking skills, learning strategies and personal qualities essential to both academic and career success. Please note: Students who have served active military duty (excluding basic training and AIT) may be exempt from the Student Success course. Student must provide a copy of DD214 or other official military documentation to the registrar for verification.

Hands-on instruction covering hand tools, safety, component identification, color codes, Ohm’s law and reading schematic diagrams will be covered. Students will construct basic circuits, predict circuit values, and measure current voltage and resistance. Knowledge in the proper operation of electronic test equipment will be stressed. This lab will supplement the student of Theory and DC/AC classes.

Installation and repair of outside plant technologies, copper, fiber, coax, able to analyze problems in outside plant systems and make effective repairs. Students will understand Fiber To The Home (FTTH) concepts and terminology, and comprehend terminology and acronyms. The locating of underground cable and fault location, reading staking sheets and telecommunication maps and diagrams will be covered. The required steps in testing OSP will be identified. Students will have an opportunity to discuss residential services and to hone their customer service skills.

Supervised work experience in a position related to the telecommunications industry. Required for graduation.

Covers the fundamentals of networking. Students will learn how devices communicate on a network, network addressing and network services, how to build a home network and configure basic security, and the basics of configuring devices. Network troubleshooting will be introduced.

Students will study Internet Protocol Television (IPTV) and the convergence of two technological revolutions, the Internet and digitization of television. Students explore topics ranging from the basics of television distribution systems to the transition to IPTV. 

The fundamentals necessary to understand VoIP, gateways and their capabilities, and to describe how phone calls are made on VoIP networks. Students will understand components, standards and architectures. Identify and explain key components, jargon, buzzwords, plus the main standards and protocols. Understand packetized voice, how it happens. Examine carrier’s IP network technologies and the important topic of using MPLS to implement Differentiated Services for Quality of Service (QoS). Discover Session Initiated Protocol, what it is, how it works, how it fits in with soft-switches, call managers and trace the establishment of a IP phone call step by step.

Hands-on lab supports for the following classes: WBT 105, WBT 210, and WBT 211. This lab serves as a real world environment for the students and staff to apply the theories studied. Understand proper safety techniques, comprehend FCC and industry standards. Properly identify test equipment and tools. Properly install, test and troubleshoot broadband systems.

Customer service is a critical element in the success and future of all businesses that compete in today’s economy. It is more challenging than ever to attract and retain customers because more companies are competing for the same customer. This course is a study of issues in the workplace relating to effective customer service and emphasizes three different aspects of customer service: the profession, skills for success, and building and maintaining relationships. Through role play scenarios, collaborative learning activities, and application of concepts to real-world situations, students are introduced to the issues of ethics, problem solving, strategy implementation, empowerment, communications, motivation and leadership necessary for the delivery of exceptional customer service and customer retention.

Students will be introduced to basic GPS principles and how they are applied to precision agriculture and GIS applications. Different GPS corrections and constellations and primary industry uses will be introduced as well as different GPS terms and how they are used in the industry. Once an aptitude is gained for the GPS, the course will shift to GIS operations in the agriculture industry.

This course will focus on the Central Office environment and transport equipment of the telecommunications industry. Upon successful completion of this class, students will be able to work professionally, safely and efficiently in a central office environment. Students will comprehend the digital hierarchy scheme as it applies to the world of telephony. Learning will include the public switched telephone network and its signaling structure.

This lab serves as a real world environment for the students and staff to apply the theory studied in the previous classes. Exercise proper safety techniques. Properly identify and use test equipment in the broadband services industry. Install, test and troubleshoot broadband systems to customer’s premise and business locations. Exercise VoIP knowledge, install, operate and maintain a central office and head-end video equipment.